Business to Business Sales
(a) The Seller is under no obligation to accept return of goods supplied and credit the Buyer accordingly except in the following circumstances:- (i) Goods received as being damaged in transit will be replaced with an undamaged item - goods must be signed for as damaged on receipt, and must be reported within 24 hours (ii) Goods returned pursuant to a request by the Seller following a complaint of quality of goods made under Clause 6 hereof - detailed information must be supplied in writing and the claim must be agreed in advance by the Manufacturers. (iii) Where in the Seller's opinion the goods delivered do not meet the description of the goods agreed between the Seller and the Buyer when the order was placed.
Goods generally not required after receipt cannot be returned for a credit unless agreed by the Seller, and in turn their Suppliers. The Seller must be notified in writing within 24 hours of receipt of the goods. All goods must be returned within 7 days, unused, in the original unopened packaging and in a re-saleable as new condition. In all circumstances the prior agreement of the Seller must be received by the Buyer prior to the return of goods. Goods deemed faulty from the date of delivery will either be replaced or repaired under normal warranty conditions.
(b) The Seller reserves the right to make a charge for the return of goods including a restocking fee.
(c) Goods are to be returned at the buyer's expense
(d) When the Seller issues a credit it will be to the original payment method.
Business to non Business (Consumer) Sales
You have a cancellation period of seven working days starting from the day after you receive the goods and a full refund (including standard delivery charges) will be paid (to the card you paid with) as soon as possible but at least within 30 days of cancellation subject to: (i) You have the right to open the packaging and inspect the product but NOT to use it. We will NOT accept any items back that have been used in any way. (ii) The item has to be returned to us within 14 days.
If the item is reported as faulty within the 7 days, you will have to arrange to have it sent back to us for inspection and if found to be faulty we will reimburse costs. If the item is not found to be faulty you will be a charged to have the item returned to you. We can organise collection, especially when it is a large item, but again if found not to be faulty you will incur the carriage cost for the goods to be returned.
Please note that all White Glove Installation, Pre-Built or Bespoke products are strictly non-returnable. Please inspect your product once installed and unwrapped and make the installer aware of any damages or faults, taking photos and then informing us of the issue, attaching your order number.
We regret to advise that any product including but not limited to: food with a sell by date, chemical, medical or material based items that will degrade over time, purchases where our suppliers in turn refuse our return, bespoke or custom made products, items purchased in bulk (over £500 selling price), items purchased in error, orders where any item of the complete order has in any way been opened, used, tampered with or items where the outer packaging is not in pristine or resalable condition as new; are non-cancellable, non-returnable and non-refundable