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Common Questions

1. My chair says it tilts but it will not
2. My chair is not as comfortable as I expected
3. What is an anti-tilt feature on storage and filing cabinets?
4. How far away should a monitor be from where I sit?
5. My chair tilts back but is too difficult to move or too easy to tilt back on.
6. What does you guarantee cover?
7. Can I mix and match between different desk ranges?

1. My chair says it tilts but it will not

Try the levers beneath the chair. Some have a single lever that operates the gas lift and tilt feature. Try pulling this lever out from the central spindle to unlock.


2. My chair is not as comfortable as I expected

Most issues are created because the chair is not adjusted by the user for their own physique and personal requirements. Try changing all the adjustments to suit your posture and then "live with it" to grow used to a different position.


3. What is an anti-tilt feature on storage and filing cabinets?

This ensures that the storage unit stays safe. It prevents you opening more than one drawer at a time. If you could do this it is possible the unit could fall forward and injure you. An anti-tilt safety feature stops this.


4. How far away should a monitor be from where I sit?

Take up your usual sitting position at your desk and stretch out you arm with a clenched fist. Your knuckles should just touch the screen of your monitor. Being much closer or further away could cause damage to your eyes and encourage bad posture. New flat screen monitors require less desk space behind them to accommodate the monitor "tube."


5. My chair tilts back but is too difficult to move or too easy to tilt back on.

There is a tension control on all our tilting chair units. This means you can adjust the tension of the tilt making it easier or more difficult to push back on. Height, weight, general build and personal preferences will have a bearing on this. Typically most tensions are adjusted by screwing a wheel beneath the chair seat. A few of our more expensive models have a tension control on the end of a stalk making this easier.


6. What does you guarantee cover?

Our guarantees cover all aspects of manufacture. We are so confident of our product we have a no quibble guarantee on them. However, products that are damaged or broken because of abuse, poor treatment, incorrect use or similar situations are not covered by this guarantee.


7. Can I mix and match between different desk ranges.?

No. We aim to give you the maximum amount of choice. To that end our wood finishes on desks and storage vary. For instance, Sonix maple, beech or oak does not match Trexus maple, beech or oak. It is the same for other finishes. To ensure there is a perfect colour match always pick matching units within a range such as Trexus, Sonix, Influx, Emperial, Adroit Sintra, or Elysium.

  Trexus Influx Sonix Teknik Adroit Bisley Gresham